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Shipping & Delivery

The large majority of our orders are shipped within 2-3 working days of the order, and delivered in 5-6 days from shipping. We ship through leading courier services, and you can track your order online after it is shipped.

How is the delivery charge calculated?

Shipping charge of Rs 75 is applied to all orders less than Rs 1000. For orders above Rs 1000, shipping is absolutely free. The shipping charge is specified separately for every order. You will be able to see the shipping charges applicable at the time of checkout.

How long does it take for an order to arrive?

Orders are dispatched within 2-3 working days. However if it is a bespoke order, we will take more time and keep you informed accordingly.

Why have I received only a part of my order?

Each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline.

What if I the product is received in damaged condition?

If you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Then write to us at support@houzilla.in and we will send a replacement.

Please ensure that the original product tag and packing is intact when you send us the product back.